Producer — Frequently Asked Questions

Did my insured make their payment?

You are able to verify payment activity through the Producer Portal. Use the following steps to confirm whether your insured has made a payment: 

  1. Go to the billing tab and search for the policy.
  2. Select the policy to view the Payment History section.
  3. Review the Documents tab to confirm whether required documents generated, including:
    • Renewal issuance packet
    • Reinstatement notice
    • Cancellation rescission

These documents are generated promptly after a payment processes. Producers enrolled in paperless communications will automatically receive email notifications when these documents become available.

How can I send payment for commissions?

Commission payments must be sent by check to our lockbox: 

Attn: Assigned Risk Solutions 

Accident Fund Insurance Company of America 

P.O. Box 734671 

Chicago, IL 60673-4671

You must include the commission remittance slip with your payment to ensure accurate application. 

What happens to commissions if a balance goes to collections?
If a policy balance is referred to an outside collections agency, all remaining commissions for that term are forfeited under residual market requirements. These commissions cannot be reinstated. 

Why do commission rates change?
Commission rates are tied directly to the premium amount. Any change to premium—including endorsements, audits, or midterm adjustments—will automatically adjust the commission amount. 

When are commission statements issued?

Commission statements are issued on the 1st of each month, and checks are generated at that time. 

Please note:

  • ACH/EFT is not available. Commission payments are mailed by check only. 

Can I make a payment on behalf of a policyholder?

Yes, you may submit a payment on behalf of your insured. 

However, we cannot process a request to cancel the policy if you are not reimbursed by the insured for the payment you made. Any reimbursement arrangements must be handled directly between you and your insured.

What is required to update the Agent of Record (AOR) on a policy?

To request an AOR change, you must provide: 

  • A completed Agent/Broker of Record Change Form (link available on the website) 
  • A completed W‑9 for the agency assuming the appointment 

We cannot process the change without both documents.

What documentation is required if an agency is sold or merged?

You must submit the following to update agency information after a merger, sale, or acquisition: 

  • A signed copy of the Merger/Sale/Purchase or Acquisition Agreement listing all agencies involved and the effective date 
  • The new agency’s license 
  • A completed W‑9 for the new agency (legal name, address, FEIN) 
  • A copy of the new agency’s Errors & Omissions (E&O) policy 
  • A complete list of all affected policies 

If my agency is added to a policy midterm, will we receive correspondence?

Yes. When an agency is added midterm, you become the agent of service, and all correspondence will be directed to your office immediately. 

Please note: If an AOR change occurs midterm, commissions for the current term will remain with the existing agent of record. The new agency will begin receiving commissions at renewal.

Why do you need my license information?

We must confirm that the producer held an active license on the policy effective date before issuing any commission. 

If active licensing is not validated, no commissions will be paid, even if your agency is listed on the policy. 

Can producers make payments in the portal?
No. The producer portal does not offer any payment functionality. All payments must be submitted by the policyholder or mailed/initiated directly by the producer using approved offline methods. 

Can I issue certificates of insurance?

Yes. If you issue a Certificate of Insurance, you must send a copy to us for recordkeeping. 

If you issue certificates through our portal, the system will automatically send a copy to us, satisfying this requirement.