Claims — Frequently Asked Questions

You can report a new workers’ compensation claim using any of the following methods: 

• Phone: Call our toll‑free number at 866‑221‑9640 
• Email: Send injury details to [email protected] 
• Fax: 844‑778‑1069 
• Online Portal: Submit through our secure self‑service portal at assignedrisksolutions.com 

Choose the method that is most convenient for you—early reporting helps us begin the claims process right away.

To help keep workers’ compensation costs down and ensure timely care for the injured worker, please make every effort to report any claim within 24 hours of the accident or injury. 

Prompt reporting allows claims to be reviewed, assigned, and managed more efficiently. 

We encourage you to report a claim as soon as possible, even if some details are not yet available. There is certain minimum information required to open a claim, but additional details can be provided later and will help us manage the claim more efficiently. 

Minimum information required to report a claim 

The following information is required in order to establish a new claim: 

• Policy information – Policy number or employer name and address 
• Person reporting the claim – Name and contact information (phone and/or email) 
• Injured worker information – Name and contact information (phone and/or email + mailing address) 
• Date of injury 
• Description of how the injury occurred 
• Work status – Whether the injured worker has returned to work 

Once you have this information, please report the claim right away.

Providing the details below—either at the time of reporting or shortly afterward—allows us to begin working the claim more quickly and thoroughly: 

Injured worker details 

• Social Security Number 
• Date of birth 
• Gender 
• Marital status 
• Job title 
• Date of hire 

Injury details 

• Time and location of injury 
• What the employee was doing when the injury occurred 
• Specific body parts injured (for example: right hand, lower left leg, index finger on right hand) 

If some of this information is not immediately available, do not delay reporting. Our claim team will work with you to gather any missing details after the claim has been filed. 

A First Report of Injury (FROI) is the initial report used to document a workplace injury or illness. It captures essential employee, employer, and accident information required to establish a workers’ compensation claim. 

Our online portal includes a guided version of the FROI to help ensure all required fields are completed. 

Additional information can be found on our claims page.

Once a claim is received: 

• The claim is assigned to a dedicated claim handler 
• A welcome packet is mailed to both the employer and injured worker (when addresses are provided) 
  • This includes the claim handler’s name and contact information 
• Medical treatment: All non‑emergency medical care related to the claim should be coordinated with the assigned claim handler. In states where prior authorization is required, the claim handler will review and approve treatment before it is provided. This supports appropriate care planning, accurate billing, and compliance with applicable workers’ compensation rules.  
• Within 24–48 hours, the assigned claim handler will contact: 
  • The employer 
  • The injured worker 
  • The medical provider (if known) 

Our goal is to establish communication early and guide all parties through next steps. 

The materials you receive depend on the type of claim that has been filed. 

Indemnity claims 

For indemnity claims, the welcome packet typically includes: 

• Letter of introduction from the assigned claim handler (adjuster) 
• Claims information letter 
• Blank authorization form 
• Mileage (travel) reimbursement form 

Medical-only claims 

For medical-only claims, the welcome packet typically includes: 

• Letter of introduction 
• Claims information letter 

These materials are designed to help you understand the claims process, know who your primary contact is, and submit any required documentation.

*Exact documents included vary by state and claim type.

Each claim is assigned to a specific claim handler who serves as your primary point of contact. 

• Claim handler contact information is included in the welcome packet 
• If you have registered for our secure portal, you can view your assigned claims handler’s contact information there at any time 

To help us assist you quickly, please have two or more of the following available when calling: 

• Policy number or claim number 
• Date of injury 
• Injured worker’s name 

Having this information ready allows us to locate your claim efficiently and provide accurate assistance. 

All medical bills related to workers’ compensation treatment should be sent to: 

Accident Fund Assigned Risk 

PO Box 40767 

Lansing, MI 48901 

Fax: 517‑316‑2766 

This applies to both initial and ongoing treatment related to the claim.